Shipping Policy
UPDATE: 3/23/2026
Due to rising fuel and freight costs, shipping charges now apply to certain orders. We remain committed to providing the most competitive rates possible, and we appreciate your understanding.
Shipping rates are based on your order total and are calculated at checkout. The following rates apply for domestic orders:
- Orders $0.01 – $999.99: $75.00 flat rate shipping & handling
- Orders $1,000.00 – $1,999.99: $180.00 freight & handling
- Orders $2,000.00 – $2,999.99: $300.00 freight & handling (heavy equipment delivery)
- Orders $3,000.00 and up: Free freight (limited time offer)
For freight orders, delivery will be curbside to a commercial address only. For residential address delivery, please contact us to see if the product/location is eligible for shipping. Additional services, such as lift gate or threshold delivery, are available for additional charges. Please email us at support@primeindustrialusa.com after you place your order for upgraded shipping options.
Lead times will vary by product and manufacturer. We do our best to provide accurate and current lead times, however, these lead times are subject to change at any time. If an item is in stock, it will be shipped within 3 business days.
Order Shipment
Products will ship out within 1-3 business days, depending on your item's size. Due to the larger size of some of our products, we do not offer express shipping options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 3 business days of your order, feel free to follow up with us at support@primeindustrialusa.com. We ship only in the lower 48 states of the United States and cannot ship to Alaska, Hawaii, P.O. Boxes, or military APO/FPO addresses at this time.
Estimated Time of Arrival
Once shipped, orders should arrive within 5-10 business days (does not include processing time or weekends). If the expected delivery date for your order would fall outside of the advertised 5-10 business day timeframe, our customer service team will reach out to you to confirm if you are okay with that date.
Carriers
We work with several carriers to provide our customers with the most efficient, accurate, and affordable shipping options. We use the following carriers to deliver our orders:
- USPS
- UPS
- FedEx
- And other LTL carriers
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Back Orders
Although we make every effort to ensure all items shown on our website are in stock or marked as "Back Ordered," occasionally an item may be ordered while being purchased by another shopper. If an item is out of stock, you will be contacted as soon as possible. You will have the option of waiting for the back ordered item, splitting the shipment and having all in-stock items sent immediately, choosing a replacement item, or cancelling the back ordered item altogether.
Damaged, Lost, or Stolen Orders
Please inspect and check the packaging of your item(s) when they arrive for delivery. If you notice significant damages (especially signs of forklift damage), refuse delivery and contact us immediately, within 24 hours. If there are minor damages, make note of this on the delivery slip before signing for delivery.
If you do not note damages on the delivery receipt or contact us within 24 hours after delivery, you are accepting the product condition as is and are not eligible for a return/refund/exchange. We cannot guarantee the manufacturer will cover any replacement parts for you if you do not contact us within 24 hours.
If your package arrives damaged, or if you are missing any items from your order, please call us immediately within 24 hours at (844) 799-2203. For your safety and records, it is advisable to send us a follow-up email. Your email should be sent from the email associated with your Prime Industrial USA online account. We will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed.
If the incorrect product arrives, or if the product you ordered is defective or damaged by the carrier, Prime Industrial USA will cover the return shipping costs to ensure you get a replacement.
